Accessibility Statement

Novum Home Services is committed to making our website and services accessible to everyone, including people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our commitment

• All form fields include visible labels and error messages readable by screen readers
• Color is never the sole means of conveying information
• Interactive elements are keyboard-navigable with visible focus indicators
• Images include descriptive alt text
• Minimum text contrast ratios of 4.5:1 (normal text) and 3:1 (large text)
• The site is tested with common assistive technologies including NVDA, JAWS, and VoiceOver

Known limitations

We are a recently launched company and are actively improving our accessibility posture. If you encounter a barrier that prevents you from using any part of NovumHS.com or booking a service, please let us know immediately so we can help you complete your request and prioritize the fix.

Accessible service delivery

If you have a disability-related need that affects how a Novum crew should serve you — for example, communicating in writing rather than verbally, or specific access requirements — please note this when booking or call us ahead of your appointment. We will accommodate you.

Feedback and contact

If you experience any accessibility barriers on our site or during service, please tell us. We take every report seriously and aim to respond within 2 business days.

ADA compliance

We are committed to compliance with the Americans with Disabilities Act (ADA) and applicable state disability laws, both in our digital products and in our service delivery. If you believe we have fallen short of this commitment, please contact us directly before taking any legal action — we want the opportunity to make it right.